PREAMBLE

The Front Office Executive oversees all front office operations and provides administrative support to ensure the office runs smoothly and efficiently. This role demands exceptional communication, organizational, and customer service skills to deliver a positive and professional first impression for visitors, clients, and employees.

Reception Management

• Welcome and assist visitors by greeting and directing them appropriately.
• Notify relevant employees of visitor arrivals promptly.
• Oversee security and telecommunications systems to maintain a secure environment.
• Address visitor inquiries, calls, and emails, providing accurate information and support.
• Handle courier and postal services, including tracking and distribution.
• Manage vendor billing processes, ensuring invoices are timely and accurate
• Provide assistance to colleagues as required.

Handling Travel Desk –

• Efficiently manage end-to-end travel arrangements across India, including flights, trains, transportation, and hotel accommodations, while ensuring cost-effectiveness.
• Manage and monitor all employee bookings through vendor.
• Ensuring the travel tickets are being shared with the travellers
• Maintain regular communication with travelers to provide updates on logistics.
• Handle emergency changes or cancellations calmly and professionally.
• Manage all incoming travel requests and oversee the subsequent processes.
• Handle phone calls and correspondence (emails, letters, packages, etc.).
• Ensuring updation of travel MIS (as per prescribed format) on daily basis.
• Submit all travel invoices (Airline invoice, GST invoice, MMT invoice) to the finance team promptly.

HR & Admin support

• Managing day-to-day office administration activities
• Maintaining office supplies, stationery, and inventory records
• Ensuring proper upkeep of office facilities and equipment
• Handling courier, mail management, and documentation
• Assisting HR team with joining formalities and documentation, and other HR related work as and required.
• Helping with planning, organizing, and coordinating employee engagement events
• Monitor office supply inventory and place orders as needed to ensure availability.
• Supporting management in administrative tasks as required
• Preparing basic reports, MIS, and maintaining data records

EDUCATION AND EXPERIENCE

• Bachelor’s in Arts, Bachelor’s in Commerce
• 3-5 years of experience

Executive – Accounts will co-ordinate, support and assist ‘Accounts Manager(AM)/Assistant General Manager(AGM)– F&A’ in managing and administration of the accounts department, procedures, programs and help co-ordinate the day-to-day accounting process. The incumbent, under the direction and supervision of ‘AM & AGM’, has the ongoing accountability to develop best in class people practices for the continuous improvement and development of the Organization.

REQUIRED KNOWLEDGE, SKILL & ABILITIES

• Knowledge of latest Income Tax & GST law.
• Excellent Employee focus, Effective communication, interpersonal skill.
• Basic knowledge of MS Office, Tally understanding.
• Knowledge of statutory framework.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in finance, Accounting, or a related field.
• 3 - 5 years hands on experience in accounts, audit and taxation.

The Service Manager will be responsible for managing and coordinating all field service complaints, ensuring timely resolution, and maintaining high levels of customer satisfaction. The role involves close coordination with internal teams, generating CAPA reports, monitoring service performance, and ensuring smooth after-sales support for our FDAS/FDSS and FPS systems across OEMs and end customers.

REQUIRED KNOWLEDGE, SKILL & ABILITIES

• Strong understanding of electrical/mechanical systems (preferably fire suppression or automotive domain).
• Excellent communication and coordination skills.
• Ability to multitask, prioritize, and manage pressure from OEMs/customers.
• Good analytical skills for RCA and CAPA preparation.
• Proficiency in MS Excel, MS Word, and complaint management tools.
• Strong documentation and reporting skills.
• Willingness to travel occasionally for audits or major field issues.
• Ability to work closely with cross-functional teams (QA, production, engineering, vendors).
• Professional attitude, ownership mindset, and customer-centric approach.
• Willingness to travel occasionally for audits or major field issues.

EDUCATION AND EXPERIENCE

• Diploma or Degree in Mechanical/Electrical Engineering.
• 3–5 years’ experience in service coordination or after-sales support (automotive/fire safety preferred).
• Experience with OEM field service interactions is a plus.